Sanction
Before you borrow
Key facts — amount, rate, tenor, security and charges — are explained at sanction.
Conduct
Fair practice code
Aligned with RBI directions for NBFCs: clear terms, receipted fees, no unfair recovery.
Charges
Fees against a receipt
Processing, documentation and inspection fees are collected against a receipt on the application.
Recovery
No unfair recovery
Collections follow DPD slabs and the documented recovery desk. Harassment is not permitted.
Complaints
A written complaint path
Portal, nodal officer, then RBI Ombudsman as applicable. See Grievance redressal.