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Kindly submit your loan proposals on loan@sdclindia.com Making port-led development possible — term credit for ports and logistics. SMFCL credit ratings: CARE AA+ Stable · India Ratings AA+ Stable. Shri Sarbananda Sonowal inaugurates India’s first maritime NBFC — SMFCL.
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Complaints

Grievance redressal

Portal or branch first, then nodal officer, then RBI Ombudsman.

Complaints

How a complaint moves

Use the portal or the branch first. Escalation is timed and documented.

  1. Portal or branch Raise a complaint from the customer portal after login, or write to the servicing branch.
  2. Nodal officer If unresolved in 30 days, escalate to the Nodal Officer at Head Office, New Delhi.
  3. RBI Ombudsman If still open, approach the RBI Ombudsman as applicable for NBFCs.

Nodal officer

grievance@smfcl.local

Head Office, New Delhi · Monday–Friday, 10:00–17:00 IST

Customer care

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